Frequently Asked Questions
Can't find your answer? Email us at info@amioutlet.store and we'll reply within [48 hours].
ORDERS
How do I place an order?
Browse our collections, select your size and color, add the item to your cart and proceed to checkout. You will receive a confirmation email once your payment is approved.
Can I change or cancel my order?
We process orders quickly, so please contact us as soon as possible at [your email]. If your order has not shipped yet, we will gladly update or cancel it. Once it has shipped, you can return it following our Refund Policy.
I didn't receive an order confirmation email. What should I do?
Check your spam or promotions folder first. If you still can't find it, contact us with the email address used at checkout and we'll resend it.
SHIPPING & DELIVERY
How long does delivery take?
Orders are processed within [1-3] business days. Standard delivery takes [8-15] business days.
How much does shipping cost?
Free shipping worldwide
Do you ship internationally?
We currently ship to all countries.
How can I track my order?
Once your order ships, you will receive an email with a tracking number and a link to follow your package. Tracking may take [24-48] hours to update.
Will I have to pay customs or import duties?
[Choose one: Duties and taxes are already included in your total. / International orders may be subject to customs duties and taxes, which are the responsibility of the customer.]
My package is delayed or shows no movement. What should I do?
Delays can happen with carriers, especially during peak seasons. If your tracking hasn't updated in more than [10] business days, contact us with your order number and we'll investigate.
RETURNS & REFUNDS
What is your return policy?
You can return unworn, unwashed items with original tags within [30] days of delivery. Final Sale items cannot be returned. See our Refund Policy for full details.
How do I start a return?
Email us at info@amioutlet.store with your order number and the item(s) you want to return. We will send you instructions within [1-2] business days.
Who pays for return shipping?
[Choose one: Return shipping is free. / Return shipping costs are the responsibility of the customer.]
When will I receive my refund?
After we receive and inspect your return, refunds are issued to your original payment method within [5-10] business days.
Can I exchange an item for a different size?
For the fastest service, place a new order for the size you need and return the original item for a refund.
What if I received a damaged or wrong item?
We're sorry about that. Contact us within [7] days of delivery with your order number and photos, and we'll arrange a replacement or a full refund.
PRODUCTS & SIZING
How do I find my size?
Each product page includes size details. If you're between sizes, we usually recommend sizing up for a more relaxed fit. Need help? Email us with the product name and your measurements.
Are your products authentic?
[Only use if true: Yes. We source all our products from authorized suppliers.]
Why are your prices lower than retail?
AMI OUTLET offers fashion at outlet prices. [Explain honestly, for example: our pieces come from previous-season collections, overstock and surplus inventory from our suppliers.]
Will an item that is out of stock come back?
Some pieces are limited and may not be restocked. Join our newsletter to hear about new arrivals first.
PAYMENT & SECURITY
What payment methods do you accept?
We accept the payment methods shown at checkout, including [Visa, Mastercard, American Express, PayPal, Apple Pay, Google Pay].
Is my payment information secure?
Yes. Payments are processed through encrypted, secure payment providers. We never store your full card details.
Do you offer discount codes?
Yes, from time to time. Subscribe to our newsletter to receive a welcome offer and news about promotions. Discount codes cannot be combined unless stated otherwise.
ACCOUNT & SUPPORT
Do I need an account to place an order?
No, you can check out as a guest. Creating an account lets you track orders and check out faster.
How can I contact customer service?
Email us at info@amioutlet.store. We're available Monday to Friday, [9am-5pm] ([time zone]) and reply within [24 hours].